Contact Us
This page explains how to get in touch with the Best Online Casinos NZ editorial team, what we can realistically help with, and where a question is better directed straight to a casino operator or a support service. We're a comparison site covering NZ online casinos for real money — we don't hold player accounts, process deposits or pay out winnings, so knowing who to contact first usually saves a lot of time.
How to reach the editorial team
The fastest route is the contact form on paydayusaloans.com. Messages reach the editorial inbox and are read by a person, not routed into a ticketing queue. We aim to respond during New Zealand business hours, though we don't operate a round-the-clock desk, so allow a day or two either side of weekends and public holidays.
To help us answer properly first time, include:
- The casino or page you're asking about, by name
- What you expected to find and what you actually saw
- A screenshot or the date you viewed the page, if a bonus figure or term looks wrong
- Whether you'd like a reply, or are simply flagging a correction
Please don't send us passwords, full card numbers, copies of your ID or anything else from a casino verification process. We never need them and we don't want them on file.
What we can help with — and what we can't
| Get in touch with us about | Go to the casino directly about |
|---|---|
| Out-of-date bonus terms, ratings or offer figures on our pages | A pending withdrawal, locked account or failed deposit |
| Factual errors about licensing, games or payment methods | Bonus funds not credited to your account |
| Suggesting a casino for review, or asking why one isn't listed | KYC document checks and verification requests |
| Questions about how we rank and score sites | Closing an account or setting deposit limits |
| Partnership and media enquiries | Disputes you want escalated to the operator's licensing body |
We can't intervene in a dispute between you and an operator, and we have no access to your account. What we can do is point you to the right internal channel and, where the information is public, to the licensing authority named in the casino's own footer.
Where commission fits in
Best Online Casinos NZ may earn a commission when a reader signs up through one of our links. That's how the site is funded. It does not buy a position, a rating or a favourable write-up, and it has no bearing on how we answer your email. If you think a review reads more like an advert than an assessment, tell us — that's a message we genuinely want.
The casinos readers ask about most
Most enquiries are about the operators sitting at the top of our rankings, so it's worth setting out what each one is and where the catch sits. All of the sites we cover are offshore operators licensed outside New Zealand and accessible to NZ players; bonus amounts below are the advertised headline figures in the currency each site promotes, and each carries wagering requirements, expiry dates and maximum cashout limits set by the operator. Read those terms on site before you claim anything.
LuckyDreams
It sits first in our rankings on an editorial score of 10.0, largely because it combines a broad pokies library with a clearly laid out promotions section — the kind of structure that produces fewer confused emails to us. The advertised welcome package is up to $10,000 plus 500 free spins, typically released in staged deposits rather than all at once, with playthrough attached to both the cash and the spins. The limitation: a headline that size is a maximum tied to several deposits, not a figure most players will ever reach, and free spins usually carry their own separate wagering and winnings cap.
VegasNow
Rated 9.9, VegasNow earns its place on breadth — pokies, table games and live dealer rooms under one account, which suits readers who don't want to spread balances across sites. The welcome offer is up to $8,000 plus 500 free spins. Worth knowing before you write to us about it: table games and live dealer play usually contribute far less toward wagering than pokies do, sometimes nothing at all, so a bonus claimed and then played on blackjack can stall.
LetsLucky
At 9.7, LetsLucky is the one we point readers to when the $10,000-plus headlines feel unrealistic. Its $4,500 plus 300 free spins package is smaller and, in practice, closer to what a typical deposit will actually unlock. The trade-off is scale — fewer promotional layers and a shorter run of follow-up offers than the larger sites above it, so if ongoing promotions matter more to you than the opening bonus, it may not be the right fit.
Just Casino
Also rated 9.7, Just Casino advertises up to $5,000 plus 400 free spins. It's a reasonable middle option between the two above. As with every site here, the maximum cashout clause on bonus winnings is the term to check first — it can cap what you withdraw regardless of what the balance shows.
The rest of the ranking at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| LuckyOnes | Up to $20,000 + 500 free spins | 9.5 |
| Lukki | Up to $4,000 + 300 free spins | 9.4 |
| Play FashionTV | Up to $25,000 + 500 free spins | 9.3 |
| Kingdom Casino | 600% up to $19,000 | 9.3 |
| Betrepublic | 250% up to $3,000 + 200 free spins | 9.0 |
| 22bet | 100% up to € / $ 122 | 9.0 |
Ratings are our own editorial scores. They are not customer review averages and shouldn't be read as one.
Payment and withdrawal questions we get asked
Money questions make up a large share of our inbox, and nearly all of them need the operator rather than us. Still, here's the general shape of it so you know what to check and what to ask.
- Cost to take part — there's no charge to compare sites here. At a casino, your cost is your deposit; minimum deposits, maximum deposits and any per-transaction fee are set by the operator and listed in its banking or cashier section.
- Currency — check whether the site holds your balance in NZD. If it doesn't, a conversion cost applies on the way in and again on the way out, and your bank may add its own margin on top.
- Ways to pay — NZ players typically see cards, bank transfer and e-wallets, with some offshore sites also accepting prepaid vouchers or crypto. Availability varies by operator, so confirm on the cashier page rather than assuming.
- Withdrawals — expect a daily, weekly or monthly limit, and expect identity verification before a first payout. Processing time is the operator's internal review plus your payment provider's own clearing time, which are two separate things.
- KYC — ID and proof of address are standard. Uploading them early, before you request a withdrawal, is the single most effective way to avoid a delay.
If a payout is genuinely stuck, contact the casino's support team first and keep the ticket reference. If that goes nowhere, the licensing authority named on the site is the next step. Tell us too — a pattern of complaints affects how we rate an operator.
Games, and the other products these sites run
Enquiries about content usually fall into a few groups: online pokies, which make up the bulk of most libraries and vary widely in RTP and volatility; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with real croupiers, which behave differently again on bonus contribution and table limits. Software provider availability changes by market, so a title you've seen elsewhere may not appear on an NZ-facing lobby.
Several operators in our list also run sportsbooks and, in some cases, virtual sports or esports betting alongside the casino. These sit under the same account but are separate products with their own promotions, their own terms and, importantly, their own wagering rules — a casino bonus almost never transfers to sports bets. If your question is about a sports promotion, say so, because the answer is usually different from the casino one.
Eligibility, licensing and responsible play
You must be at least 18 to open an account with any operator we cover. The casinos listed on this site are offshore operators licensed in overseas jurisdictions rather than by a New Zealand regulator, so the consumer protection you rely on comes from that foreign licence and the operator's own dispute process. Before registering, find the licensing details in the site footer, note the licence number, and use the regulator's verification link to confirm the licence is live and held by the company named. If you can't verify it, that's reason enough to look elsewhere.
Accounts must be in your own name, and operators are required to verify your identity — sharing an account or using someone else's payment method will normally void withdrawals. You're responsible for understanding your own tax and banking position.
Every reputable operator offers deposit limits, loss limits, session reminders, time-outs and self-exclusion. If you're contacting us because gambling has stopped being entertainment, please read our responsible gambling guidance, which lists the free, confidential support services available in New Zealand. Our terms and conditions set out how we handle the information you send us, and more about who we are explains the team and the review process behind the rankings.
How we assess the sites you're writing to us about
Our scores come from documented research and verification, not from play sessions — we don't claim to have deposited or withdrawn at these casinos. What we check:
- Licence details, licence number and whether they verify against the regulator's public register
- Full bonus terms — wagering multiple, expiry, game contribution and maximum cashout, not just the headline number
- Payment methods available to NZ players, stated limits and any fees or conversion costs
- Withdrawal conditions, KYC requirements and the processing times the operator publishes
- Game range across pokies, table games and live dealer, and which providers supply them
- Mobile performance on phones and tablets, in browser and app where one exists
- Support channels and whether hours are workable from New Zealand
- Responsible gambling tools and how easy they are to find and switch on
Commission plays no part in that order. If you spot something we've scored wrongly, send the evidence and we'll look again.
Before you send your message
If your question is about an account, a bonus that hasn't landed or a withdrawal, go to the operator first — they're the only ones who can act on it. If it's about something you read here, or about how we compare NZ casinos, we're the right address. Either way, a short message with the casino name and a date gets a faster and more useful reply than a long one without them. We read everything that comes in, and corrections are welcome.